THE BACK OFFICE FOR THE HOURS NOBODY COVERS · FREIGHT
After close, before open, and on the days the board runs a hundred calls deep — we work it. Check calls made, TMS kept current, PODs chased before invoicing stalls. Every call, update, and escalation is made by a named person on our crew and signed in the log — you know who touched your freight and when.
HERE FROM OUR NOTE ABOUT YOUR OPEN POSTING? THIS IS THE DESK THAT COVERS THAT SEAT.
Your TMS, your lanes, your check-call cadence, who gets woken up for what. It all goes into a written runbook before we touch a single load — your rules, not ours.
Check calls made, TMS kept current, PODs and BOLs chased, appointments confirmed and logged, invoices packeted, aging queued for the morning’s calls. Exceptions reach your phone only when they’re real — not every time a driver doesn’t pick up.
Every morning: a handoff note covering every load touched overnight — what moved, what stalled, what’s waiting on a decision only you can make. No surprises at 8am.
A load goes quiet after 6 and the customer hears about the delay from their consignee. We make the check calls, log ETAs, and flag a load the moment it goes dark — so a late truck is a heads-up, not a service failure.
PODs, BOLs, rate cons, carrier packets — chased, checked, and filed overnight instead of aging in an inbox. Paperwork stops being the reason invoicing waits.
Invoice-ready paperwork on your desk every morning, aging worked into the morning’s call list before it turns sixty days old. The night hours become the part of the day your receivables move.
Driver check-ins, load monitoring, TMS updates, ETA and status notes to your brokers and customers, BOLs and PODs collected, appointments moved when a night goes sideways. Your dispatcher books the freight; we keep it tracked, updated, and papered while they sleep.
Facility scheduling, reschedules, at-risk loads flagged and escalated, carrier follow-ups logged in the TMS — the coordination grind that eats a desk a hundred shipments at a time.
Agents dragging check calls and PODs behind a growing book. A doc desk drowning at 10am, not 2am. If it’s back-office freight work, it can be written up as a work order.
Some boards drown in daylight — a hundred check calls a shift, paperwork aging in an inbox, an unapplied-cash backlog nobody has hours for. The night board is where we started. The runbook works whatever the clock says. Volume desks get scoped on the same call.
A small crew, and you know their names. You meet the person on your board before their first shift. They work from the runbook you redlined — nothing freestyled — under a shift lead, and Eugene reads every morning handoff before you do. Not a rotating pool: the same person on your freight every night, and when they’re out, you’re told who’s covering — not left to find out from a bad ETA.
You create the accounts, scoped to what the runbook needs — nothing more. Every action on your systems runs under a named login, never a shared one. Rates, payments, and customer pricing are untouched unless your runbook says otherwise, in writing. Revoke access any morning you want. NDA signed before we see your board.
We read these postings every week. The same seats, listed and re-listed — because the hours burn people down.
You train them, you supervise them, and every no-show night the board is yours again. When they quit, the runbook leaves in their head and the posting goes back up.
Coverage that doesn’t call in sick. A written runbook instead of tribal knowledge. A handoff note every morning. And if we ever part ways, the runbook we wrote for your board is yours to keep — hand it to your next hire.
If we emailed you, we’ve already read your posting — book the 15 minutes and the one-page read is on the table when you show up: what the seat costs while it sits open, why these seats turn over on the hours, what your board looks like uncovered in the meantime. Found us some other way? Send the posting link and it’s back within 24 hours.
Free. If the read doesn’t tell you something you didn’t already know, delete it.
Book the call — the read comes with itThird Shift Labs is run by Eugene Leychenko, out of New York. Nothing happens on your freight without a person signing the log — every check call, every TMS update, every escalation traces back to someone who owns it. Questions before you book? [email protected].
When a call gets missed — and on a live board, one eventually is — it goes in that morning’s handoff note in plain language. You hear it from us, not from your customer. The runbook gets amended the same day so it can’t repeat. The escalation path is Eugene’s phone, not a ticket queue.